Terms of Service
1. Acceptance of Terms
By accessing or using the Shane & Co. Travel website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, you may not use our services.
These Terms apply to all visitors, users, and clients of Shane & Co. Travel.
2. About Shane & Co. Travel
Shane & Co. Travel provides travel consulting and concierge services designed to help clients optimize travel using loyalty programs, credit card rewards, and travel planning expertise.
Services may include but are not limited to:
Travel strategy consultations
Points and miles optimization
Flight and hotel research and booking assistance
Travel concierge services
Trip monitoring and travel support
We may also assist in booking services with third-party travel providers including airlines, hotels, cruise lines, and tour operators.
3. Client Responsibilities
Clients agree to provide accurate and complete information necessary to plan and book travel services.
Clients are responsible for:
Ensuring passport and visa requirements are met
Reviewing travel documents for accuracy
Complying with airline, hotel, and supplier policies
Following all applicable travel laws and regulations
Shane & Co. Travel is not responsible for errors resulting from inaccurate client information.
4. Third-Party Travel Providers
Travel services such as flights, hotels, tours, and transportation are provided by independent third-party suppliers.
By using our services, you acknowledge that:
These suppliers have their own terms and conditions
Shane & Co. Travel does not control supplier policies
Supplier rules regarding cancellations, refunds, and changes apply
We act as an intermediary between clients and travel providers.
5. Payments and Fees
Certain services may require payment of a planning or concierge fee.
By purchasing services you agree that:
Fees may be charged for travel planning, booking, or concierge services
Fees may be non-refundable once services have begun
Travel suppliers may charge additional costs, taxes, or surcharges
Specific payment terms will be communicated prior to engagement.
6. Cancellations and Refunds
Refund eligibility depends on both:
Shane & Co. Travel service policies
The cancellation policies of the relevant travel suppliers
Travel suppliers may impose penalties, change fees, or non-refundable bookings.
Shane & Co. Travel is not responsible for supplier cancellation penalties.
7. Limitation of Liability
Shane & Co. Travel is not responsible for:
Airline delays or cancellations
Supplier bankruptcy or service interruptions
Government travel restrictions
Weather events
Force majeure events beyond our control
Our liability is limited to the amount paid for the services directly provided by Shane & Co. Travel.
8. Use of Website
You agree not to use this website:
For unlawful purposes
To interfere with website operation
To attempt unauthorized access to systems or data
We reserve the right to restrict or terminate access for misuse.
9. Intellectual Property
All content on this website including text, graphics, branding, and materials is the property of Shane & Co. Travel and may not be copied, reproduced, or distributed without permission.
10. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
11. Modifications to Terms
Shane & Co. Travel may update these Terms of Service at any time. Continued use of the website or services after updates constitutes acceptance of the revised terms.
12. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario, Canada, unless otherwise required by applicable law.
13. Contact Information
For questions regarding these Terms of Service, please contact:
Shane & Co. Travel
Email: concierge@shaneandcotravel.com
Website: www.shaneandcotravel.com